Refund & Returns Policy

Refunds & Returns Policy TransformWithStefanov.com Effective Date: December 21, 2024

Thank you for purchasing personal training programs from TransformWithStefanov.com. As our products are digital and delivered electronically, we have created this Refunds & Returns Policy to clarify the conditions and procedures for refunds. By purchasing from us, you agree to the terms outlined below.

1. Refund Eligibility

1.1 Digital Products

Due to the nature of digital products, refunds are only granted under the following circumstances:

  • You did not receive the digital product or service you purchased.
  • The product delivered is significantly different from what was advertised.
  • Technical issues on our side prevented access to the purchased program, and the issue cannot be resolved.

1.2 Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Change of mind after purchase.
  • Lack of results or progress due to failure to follow the program.
  • The product was purchased under a discounted or promotional price unless otherwise stated.

2. Refund Request Process

If you believe you are eligible for a refund, please follow these steps:

  1. Contact Us:
    • Email us at [email protected] with the subject line “Refund Request.”
    • Include your name, email address, order confirmation number, and the reason for your refund request.
  2. Evaluation:
    • Once we receive your refund request, we will review it within 7 business days and may contact you for additional information if required.
  3. Approval or Denial:
    • If approved, the refund will be processed within 7-10 business days via the original payment method.
    • If denied, we will provide a clear explanation for the decision.

3. Fees and Costs

  • Refunds will be issued in full for eligible requests.
  • Any transaction fees incurred during the purchase (e.g., payment processing fees) are non-refundable.

4. Modifications to Digital Products

If a technical or programmatic issue arises with the digital product, we will:

  • Offer technical support to resolve the issue.
  • Provide an updated or corrected version of the program, if applicable.

5. Customer Responsibilities

Customers are responsible for:

  • Ensuring they meet the technical requirements to access the digital product (e.g., device compatibility).
  • Providing accurate contact and payment details during the purchase process.

6. Contact for Refunds and Support

If you have questions about this Refunds & Returns Policy or need support, please contact us:

We are committed to providing fair and transparent policies to ensure a positive experience for our customers.

7. Changes to This Policy

We reserve the right to update or modify this Refunds & Returns Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Thank you for choosing TransformWithStefanov.com. We value your trust and commitment to achieving your fitness goals.